Over recent decades, there have been significant advancements in business phone services. Traditional phone systems with multiple phones on a desk have been replaced by Voice over Internet Protocol (VoIP) services.

With this type of business phone service, employees have the convenience of using their mobile devices while on the move. They can simply use an application to connect with the company’s network, allowing them to engage in chat, conferences, and even handle online fax services.

Getting started with a business phone service is typically a straightforward process that doesn’t require much effort. All you need to do is signing up for a digital service and make the payment. The setup usually involves a few minor configuration settings, which can be completed in just a few minutes.

Once the setup is done, you’ll have a comprehensive phone system for your business that can easily accommodate any number of employees you have.

Business phone service providers often offer a range of service tiers to cater to different needs and budgets. Lower-priced plans typically include essential features, while higher-priced plans provide additional features.

The pricing for business phone services is usually determined on a per-user basis instead of being based on the business’s revenue. While some phone service companies offer transparent and fixed pricing, others may prefer to provide personalized quotes.

Although this option may come with additional features that are not typically included, it can also be more expensive. Below, we have listed the top business phone service in 2024.

Best business phone service of 2024

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1. Nextiva

Nextiva stands out as a top-notch provider of business phone services and unified communications, offering an affordable pricing structure and a wide range of impressive features that guarantee optimal results for both your business and clients.

Their exceptional dedication to customer satisfaction and superior customer service has resulted in multiple awards, including being voted the #1 rated provider by U.S. News and G2 for three consecutive years.

Best features

The entry-level plan from Nextiva provides a range of high-quality features that make it effortless for you to connect with your clients and customers from any device. These features include unlimited calling, video conferencing, online faxing, toll-free numbers, a mobile and desktop app, an auto attendant, and unlimited texting.

Nextiva also allows you to transfer your existing business phone number to their service. One of the standout features of Nextiva is its integrated team collaboration functionality, which is available within the calling platform.

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2. Grasshopper

If you’re looking for the perfect communication tools to help your business expand, Grasshopper has got your back. Their business phone service provides a wide selection of toll-free numbers, ensuring that your small business perceived outstanding and professional.

This service is particularly beneficial for small businesses that can’t afford advanced features and prefer to avoid long-term contracts. The starting price for Grasshopper’s most affordable plan is $14 per month, with annual billing.

However, this plan may not be ideal for small businesses with employees since it only includes one phone number and one extension. For this type of businesses, the recommended option is Grasshopper’s Partner plan starting at $46 per month with annual billing.

This plan offers three phone numbers and six extensions, making it more suitable for businesses with multiple employees. To find out more about Grasshopper’s pricing and available plans, please visit their website.

Best features

The Grasshopper phone service is specifically tailored for small businesses that may need to put in extra hours to establish their ventures. One advantageous feature offered by Grasshopper is its quick and immediate response mechanism.

When you are unable to answer a call from a potential customer, Grasshopper will send an automated SMS message to notify them of your unavailability. This proactive approach ensures that you don’t miss out on valuable prospects and minimizes the chances of losing potential customers.

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3. 8×8 X Series

The phone service offered by 8×8 allows businesses in 60 countries to effectively communicate and collaborate with their teams and customers. This service provider also offers real-time analytics and intelligence, providing valuable insights and data-driven decision-making capabilities for all interactions and channels.

When it comes to pricing, 8×8 does not provide a transparent breakdown. Therefore, reaching out to their sales team is necessary to obtain a quote. The 8×8 X2 plan is highly suitable for both small and large businesses as it offers a wide range of features including voice calling, video conferencing, and messaging all within a single application. The best part is that no additional hardware is needed with this plan.

Best features

The 8×8 X2 plan was created with the needs of small businesses and startups in mind. This plan offers various features such as business text messaging, unlimited dialing to 14 countries, high-definition video and audio conferencing for up to 500 participants, and a wide range of integrations. It is an ideal choice for businesses looking for seamless unified communications.

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4. Zoom

The Business Phone Service offered by Zoom, known as Zoom Phone, is a convenient and flexible cloud-based solution specifically created to cater to various workforces. It is important to note that Zoom Phone is not intended to function independently, but rather to complement a Zoom Meetings video account.

The US and Canada Unlimited Plan offered by Zoom Phone is particularly advantageous for small businesses. For only $12.00 per user per month, existing Zoom Video users can enjoy unlimited calling within the United States and Canada.

This plan also includes phone extensions, call recording, and one free US or Canada phone number. If additional phone numbers are required, they can be purchased for $5.00 each per month.

Alternatively, there is a Metered plan available, but it does not offer unlimited outbound calling or SMS texting, which are essential features for most small businesses. Below is a detailed overview of Zoom Phone pricing and the various plans available.

Best features

Ideal for small businesses, the Pro plan of Zoom Phone provides unlimited internal calling within the United States and Canada. It also offers convenient features such as visual voicemail that can be accessed through email, a desktop interface, and mobile apps.

Moreover, users can engage in chat messaging with other Zoom users. The service also includes free number porting and advanced integrations with popular tools like GSuite, Salesforce, Slack, and Microsoft 365. Additionally, the ability to easily switch from a chat or video call to an audio-only phone call is a valuable tool for small and medium-sized businesses (SMBs).

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5. RingCentral MVP

The business phone service provided by RingCentral is designed to accommodate organizations of various sizes. They offer a variety of plans and APIs to meet different requirements. RingCentral is dedicated to supporting collaborative teams, no matter where they are located. This makes it a great choice for remote teams operating in multiple countries.

The Core plan offered by RingCentral is a great starting option for businesses. It includes useful features like automatic call recording and an auto attendant, which guarantees that users will not miss any incoming calls and also provides virtual receptionist capabilities.

Unlike other business phone service providers, these features may not be included in their basic plans. The Core plan starts at $20 per user per month. To get a detailed overview of RingCentral’s pricing and plans, please refer to the following breakdown.

Best features

The Core plan offered by RingCentral is ideal for businesses looking for a business phone service that can accommodate unlimited users. Unlike many of its competitors, RingCentral provides a larger number of lines at a lower rate, making it easier for businesses to expand without having to upgrade to a more expensive plan.

By choosing this plan, you not only have the flexibility to significantly grow your small business, but also keep your costs down. Additionally, RingCentral users can enjoy benefits such as toll-free numbers, free phone calls, advanced video capabilities, international calling, and unlimited business texting.

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6. Ooma Office

Ooma Office provides a business phone service that caters to small businesses, aiming to provide them with an exceptional phone experience. While Ooma may not offer all the features that other competing services do, it positions itself as an ideal solution for smaller companies operating on a limited budget.

But, do not think that this is a basic business phone service. Ooma Office offers all the essential features that you would anticipate, along with additional advanced functions such as a virtual receptionist that can automatically route calls to the appropriate department.

Users of this business phone service can take advantage of features such as hold and transfer music. Ooma offers mobile apps for both iOS and Android devices, allowing users to set up call forwarding.

This feature enables calls to be redirected from the desk phone to the user’s mobile device when they are away from their desk. However, it’s important to note that there have been mixed reviews about the mobile apps, so it’s something to consider.

In general, Ooma offers a wide range of features for a reasonable cost, except for the integration with customer relationship management (CRM) systems. If you want to determine the most suitable option for your requirements, it is advisable to get in touch with Ooma.

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7. Aircall

Aircall offers a convenient business phone service that operates through the cloud. With a simple setup process, it allows businesses to have a comprehensive communications center for making calls, video calls, and messaging.

This service can be accessed from various devices such as web browsers, desktop computers, and mobile devices. Setting up Aircall is a simple and straightforward process. It provides various features such as CRM, helpdesk, and productivity functions to enhance your business phone service.

These features assist your sales and support teams in efficiently handling calls, including call transfers and customer interactions. Additionally, Aircall offers an analytics suite, allowing you to measure efficiency, track key performance indicators (KPIs), and identify areas for improvement in your workflows.

Aircall goes beyond offering a simple business phone system and focuses on providing unified communications and CRM solutions, which greatly benefits sales and support teams. Additionally, Aircall offers numerous integrations, including SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack.

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8. Dialpad

Dialpad is a well-known provider of business phone services, with one of their popular offerings being Uberconference, a software that enables video and audio-conferencing. Additionally, they also provide Dialpad Talk

One advantage of the basic tier is that it includes a feature called single sign-on, which is not commonly offered by many other service providers. Additionally, the basic plan also provides useful integrations with popular platforms like Google Workspace (previously known as G Suite) and Microsoft 365.

Dialpad offers a pricing structure that is designed to cater to businesses of all sizes, including small businesses. This is a refreshing change as many other providers tend to prioritize larger enterprises. Additionally, users have the option to test out the service with a complimentary 14-day trial.

By opting for an annual subscription, businesses can benefit from discounted monthly rates, further enhancing the cost-effectiveness of the service. The pricing for this business phone service is designed to be affordable for small businesses.

Even the most basic plan includes features such as toll-free numbers, unlimited calling in the US and Canada, call forwarding, call controls, HD video calling, call waiting, voicemail greeting, unlimited SMS, MMS, and group texting in the US and Canada.

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9. MiCloud Connect

Mitel provides a business phone service called MiCloud Connect, which is a cloud-based VoIP system designed to offer a complete solution for voice communication, collaboration, and contact center needs in businesses.

The Business Phone Service utilizes the Google Cloud platform, ensuring compliance with HIPAA and SOC 2 regulations. One of the main advantages is the availability of Mitel hosted PBX phone systems, which can be accessed on mobile devices while on the move.

The service also offers plug and play functionality and a user-friendly interface that enables easy system management with just one click. The Business Phone Service, MiCloud Connect, offers a comprehensive range of features such as audio and video conferencing, web sharing, VPN, group chat, contact center capabilities, and various integration options.

The entry-level package for business phone service includes PBX, conferencing, and collaboration tools. If you opt for the next tier, you’ll also get call recording and integration features. It’s important to keep in mind that the pricing mentioned is specifically for 50-100 users.

If you have a smaller number of users, you may be charged a higher rate. For businesses that have teams, it is possible to customize and combine various plan types for different users. This allows businesses to pay only for the specific level of service needed from each user, resulting in enhanced cost efficiency.

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10. Phone.com

Phone.com strives to provide a cost-effective VoIP service tailored for small businesses. Their base plan is priced lower compared to other competitors in the market. However, it’s important to note that this plan does have limitations in terms of voice minutes and text message volumes, which may not meet the requirements of most businesses.

Even with the basic plan, there are some additional features offered like voicemail to email, call blocking, and call queuing. The service also ensures HIPAA compliance, which is crucial for maintaining privacy standards in your healthcare-related businesses.

For many businesses, the more practical choices often come with higher costs but offer greater allowances for phone minutes and text messages. Phone.com excels at providing comprehensive cloud-based business phone services that are easily accessible to even the smallest businesses. Whether you are a solo entrepreneur or a sole trader, you can still enjoy the advanced features typically reserved for larger enterprises.

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11. Avaya Cloud Office

Avaya Cloud Office is cloud-based communication solution that provides unlimited business phone service in the United States and Canada. It also offers unrestricted Business SMS, audio conferencing, and video meetings with a capacity to accommodate up to 200 participants.

The service being described is not just a simple business phone service, but rather a solution for unified communications. Its primary purpose is to connect teams that work remotely or have members located in different geographic areas.

Avaya’s business phone service is powered by RingCentral, so there are many similarities in terms of pricing and features. For small businesses, Avaya offers an excellent option called the Standard Plan.

Best Features

For small businesses, Avaya provides a wide range of competitive features. However, what makes it stand out is its advanced team collaboration suite, which is included in all Avaya Spaces plans. With this suite, users can benefit from features such as team chat, task assignment and management, file sharing, and various integrations.

Moreover, Avaya offers additional features like AI noise removal, meeting recording, and the ability to dial-in from over 45 countries.

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12. Vonage Business Communications

Vonage offers phone service plans specifically tailored for small businesses. These plans include all the essential features that you would typically associate with a well-known brand. Vonage Business Communications (VBC) is designed to accommodate organizations of different sizes and structures, offering Mobile, Premium, and Advanced options with a comprehensive range of features.

Vonage offers a Mobile plan as part of their business phone service. This plan is specifically designed for small businesses and starts at $13.99 per user per month. It is an excellent choice for small businesses as it provides unlimited calling and SMS messaging through their softphone.

The plan also offers seamless integration for both desktop and mobile apps, making it convenient for users. Additionally, it includes unlimited team messaging, making it ideal for remote teams and businesses that do not heavily rely on desk phones.

Vonage’s Premium plan is perfect for businesses that work in a conventional office environment and heavily depend on cross-platform collaboration. With this plan, users of business phone service can communicate and collaborate across various device types, including desk phones that offer advanced call handling features.

In addition, Premium users can take advantage of Amazon Chime-supported video conferencing, chat, and file sharing capabilities for groups of up to 100 people.

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13. GoTo Connect

The GoTo Connect service is there to enhance business communication by replacing outdated phone equipment with a virtual PBX system. With over 80 advanced features, GoTo Connect offers an extensive range of enterprise-class hosted PBX solutions for businesses looking to gain a competitive advantage.

GoTo Connect provides two pricing options for their business phone service. The Basic plan starts at $27 per user per month, while the Standard plan starts at $32 per user per month. The Basic plan is suitable for small businesses as it supports all communication channels but has a maximum of 20 users and only allows 4 participants in video meetings.

On the other hand, the Standard plan offers more features such as accommodating up to 250 meeting participants, unlimited auto attendants, and 1,000 toll-free minutes. Additionally, GoTo Connect offers various add-ons at an extra cost.

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Which business phone service is best for you?

When selecting a business phone service, it is important to assess your specific requirements. If you only need to communicate with a small group of individuals informally, a more affordable option that still offers the necessary features may be the most cost-effective choice.

However, if you intend to use a business phone service for professional or business purposes, particularly with a large number of people and on a regular basis, it would be advisable to explore higher-end options that include advanced tools.

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Business Phone Service Essential Features

When it comes to small business phone services, it is important to have strong and dependable features that are user-friendly. Reputable providers of business VoIP services recognize that business owners prefer to test out phone features before making a long-term commitment or upgrading to a complete package.

When searching for a small business phone service, you will likely come across various providers offering additional features. You can be purchase them separately and offer valuable insights that benefit businesses in any industry. Here are some of the key features to keep an eye out for:

• HD Video Conferencing
  • Numerous providers of business phone service now include the option of HD video conferencing, which allows for high-quality web conferencing directly from their platform. This removes the necessity of relying on external video platforms such as Skype or GoTo Meeting. By offering dependable HD visuals and sound, these services ensure clear communication and streamline internal operations for remote teams.
• Custom Greetings & Premium Hold Music
  • Long periods of on hold call can be frustrating for anyone. However, many callers also appreciate not having to endure silent call waiting times or generic elevator music. By providing a custom greeting and using royalty-free hold music before transferring a call, it can create a more positive impression for callers and enhance the professionalism of your company. This can be especially beneficial for businesses that offer business phone services.
• Call Analytics
  • Similar to analyzing website data and social media metrics, call center analytics offer valuable insights that can improve performance in various aspects of call management. Investing in call center analytics is beneficial for businesses seeking to enhance call management efficiency, monitor lead generation, and assess the performance of their call center representatives.
• Vanity & Local Business Phone numbers
  • When searching for providers of business phone services, it is advisable to keep an eye out for those that provide various features such as free local numbers, virtual numbers, extensions, and access to toll-free vanity numbers. Additionally, any VoIP number you choose should include a caller ID feature.
• Integrations
  • Having integrations is important for maintaining connections with your other tools and current customer base, as well as aiding the customer service team in streamlining processes with important data. Numerous providers of business phone services offer a variety of frequently used applications that effortlessly synchronize with your phone system. These applications combine productivity tools such as call tracking, CRM, live chat, and other features with the phone system.
• Voicemail Transcription and Voicemail-to-text
  • Having to listen to long voicemail messages can be a time-consuming task, especially when it’s difficult to determine which calls should be prioritized without actually hearing them. However, with voicemail-to-text technology, this problem can be solved. Voicemail-to-text converts all voicemail messages into written transcriptions, allowing you to quickly read and understand the content. Additionally, voicemail-to-email feature automatically sends these transcriptions or attached MP3 recordings to your email address. This way, you can conveniently access your voicemail messages in a written format, saving you time and providing a more efficient communication experience.
• Mobile Application/Softphone
  • When choosing a business phone service, it is essential to look for one that offers a mobile application compatible with both Apple and Android devices. This ensures that your VoIP system can be used on smartphones and tablets. If you prefer to take calls on your desktop computer rather than on a mobile device, VoIP softphones will do the trick.
• Call Recording
  • With business phone service, you have the option to automatically or manually record both incoming and outgoing calls. This feature not only enhances call monitoring but also enables evaluation of individual agents. In situations where sensitive information is being discussed, you can pause and resume the recording as needed.

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Business Phone Service FAQs